We can’t possibly anticipate every question… so give us a call or send us an email at support@focuslensrentals.com if you need some help!
What do you rent?
We rent Nikon & Sigma Lenses, Bodies, Flashes, Teleconverters as well as 3rd party accessories such as Monopods and Data Storage Devices.
Do you have any plans to rent equipment other than for the Nikon?
Not at this time. We’re currently dedicated to the Nikon product line and we feel strongly that we can do a much better job providing a very high-level of customer service and support if we specialize in one brand.
What if I need something for my Nikon that I don’t see on your web?
In many cases we’d be glad to add specific items to our rental inventory. Simply click here to make your request and we’ll email you back as soon as possible with that item’s availability.
“Immediate” and “Guaranteed” availability – what’s the difference?
An item noted with “Immediate Availability” is on our shelf and is ready for shipment.
An item noted with “Guaranteed Availability” is currently out of stock in our warehouse, however we will purchase a new one for you and we guarantee to ship the item within 3 business days of receiving your order.
Please see our Guaranteed Availability Program page for additional details.
The item I’m interested in shows out of stock and isn’t part of the Guaranteed Availability Program. Can you let me know when it’s back in stock?
Sure! Just click on the “Add to Wish list” button or send us an email at support@focuslensrentals.com and we’ll let you know when we expect to have it in stock.
What’s included with my rental?
Each item contains all the equipment as supplied by the manufacturer when we purchased the item. Lens rentals typically include the lens, a case, front and rear caps, a hood and the manual. Body rentals typically include the body, cap, shoulder strap, battery, battery charger and the manual.
On most of our lenses (some wide angle and super telephoto excluded) we also install a clear filter to the front of the lens (if you scratch something we’d both rather it be the filter vs the lens’ glass)!
We also include with the bodies either a 4GB or 8GB memory card (depending on the model) and a 2nd battery.
For specifics on all items, please reference the “Your Rental Includes” (note – currently under construction on some items) tab on the product page for the item you are interested in. For your convenience we’ve detailed on that tab all items that will be included with your rental.
When does my rental begin and end?
Your rental start date is the first business day after the carrier delivered or attempted to deliver your equipment.
Your rental ends the number of calendar days (based upon the rental term you selected) from the rental start date. For example, if you rented a body for 2 weeks (14 calendar days) your rental ends on the 14th day after the start date.
For rentals in our Future Reservation Program the rental start date is the date you required delivery (even if we ship & deliver the item to you a little early).
So I can rent something in the future?
Sure! You can choose any date in the future for the delivery of your item. Please see our Future Reservation Program link for additional details!
What’s the condition of your equipment?
If we wouldn’t use it, we won’t ship it to you.
We do our best to maintain our equipment. Any item not meeting our high standards is immediately removed from our rental pool for factory repair.
All of our equipment is fully tested prior to shipping and will be in prefect functional condition (no glass scratches, no glass smudges, no mold etc) when it leaves our warehouse.
As the items are rented frequently they may have some light cosmetic issues, but rest assured their performance will be like new.
Where do you ship?
We ship to all locations in the continental US as well as to Alaska and Hawaii as long as the delivery location is serviced by FedEx.
I live in or will be in the Omaha area. Can I pick-up and drop-off a rental?
Absolutely! We also have very short term rental options (less than one week) for local Omaha rentals. Give us a call or send us an email at support@focuslensrentals.com to make an arrangement. We’d love to meet you!
Do you charge a deposit?
For established customers we typically don't charge a deposit for rentals where the equipment value is less than $2,000.
For first-time customers or for customers where we don't have a long relationship we do require a nominal 25% deposit.
If your shipping address differs from your credit card billing address (for example, if you are traveling and you want an item shipped to your hotel) – we require a full deposit regardless of the equipment replacement value or relationship history.
Once you have returned the equipment on-time and in good working order we will immediately credit the deposit amount back to your charge card.
Can I rent multiple items?
Yes, as long as the equipment replacement value is less than $15,000 US.
When do you charge my credit card?
We authorize the rental and deposit (if required) charge at the time you place your order which simply confirms you have the funds, and that the bill-to address you provided matches your credit card account.
We process the actual charge to your card the day before we ship the product.
Keep in mind that if you use a Debit card, the card company will withdraw the funds at the time we complete the authorization – they just don’t pay us until we capture the funds at shipment. If you are booking a future rental we suggest you use a Credit (vs a Debit) card!!
Do you charge tax?
Only if the delivery (or pickup) is in Nebraska.
Can I extend my rental?
Absolutely. We don’t reserve the equipment you already have on rental for anyone else to use, so you may extend the rental for as long as you like.
In addition, we will send you an email reminder a few days before your rental is due to end – you can simply reply to that email that you’d like to keep the item (and for how long) and we’ll extend it.
Can I cancel my rental?
Of course!
If we haven’t shipped the item you may cancel it free of charge with a 24 hour notice.
If we haven’t shipped the item and you give us less than a 24 hour notice we will charge you for our minimum term of 1 week.
If we have already shipped the item (and you haven’t yet received it) you may cancel the rental, but we will still need to charge you for our minimum term of 1 week + round-trip freight.
If you have had the item for a while and you simply want to return it early, you may do so at any time. Your rental fee will be adjusted to reflect the term that is closest to the period in which you kept the item.
Do you charge late fees?
Yes. We are a business after all. If you fail to return ship the item at the end of the rental you will begin accruing late fees. The late fee is simply your daily rate times the number of days you shipped it past the end date.
What if I rented the wrong item by mistake?
It happens! Give us a call when it delivers and we’ll work something out.
When do you ship the equipment?
We ship based upon the instructions you provide during checkout. You can choose to have the item ship immediately using the shipping method of your choice, or with our Future Reservation Program you can request that your rental start any date in the future.
If you request an immediate shipment we will ship the item the following business day.
If you have an urgent need and require a same-day shipment please send a note to support@focuslensrentals.com and we'll do our best to help.
Do you require a signature for the shipment?
Yes. Due to the value of the equipment all rental shipments must be signed by the credit card holder.
How much is shipping?
Shipping varies by the weight and value of the item. You can calculate the round trip shipping amount in our shopping basket system just before you finalize your checkout by using your zip code. Simply enter your zip code, and then use the pull down list of freight services to see the round-trip freight cost.
What freight methods do you offer?
We ship FedEx, both with standard (ground), 2nd day and overnight service levels.
Shipments to Alaska and Hawaii must ship air.
How long does ground shipping take?
We’re centrally located in Omaha Nebraska so we have an advantage in that ground shipping within the continental US is fairly reasonable (typically 2 – 4 days).
Can I track my order?
Sure! You can track the progress of your order at any time by logging in to your Focus Lens Rentals account. We will also send you emails along the way to keep you informed, including an email at shipment with the carrier’s tracking number.
How do I return the equipment?
We provide a prepaid return label for your convenience. Simply save all the packing, then at the end of the rental put the item back in the box, seal it, apply the label, and drop it off at the appropriate carrier’s location. Please see our Returns Process for additional details. (please note we have started testing an email version of the return label that we'll send you along with your rental termination reminder).
What if the equipment is damaged during shipment?
While very unlikely considering we pack our equipment with extreme care, the item can be damaged due to shock during shipment.
Typically if the box is undamaged the equipment should be fine. If however the box appears crushed or dropped (corner pushed in), wet or with water damage etc you should refuse the shipment (don’t sign for it) and call us immediately.
In the remote chance the box looks fine, but after opening the packing you find the item is damaged or not working correctly, please call us within 3 hours to arrange for a replacement.
Rest assured that in any case we will do our best to resolve any issues with you as soon as possible so you can be back up and shooting!
What happens if I damage an item?
Call us immediately. We will work with you to get you a replacement as soon as possible.
Keep in mind you are 100% responsible for all repairs. If the item is damaged beyond repair you are responsible for a replacement.
We also offer an optional Damage Waiver if you are interested in protecting yourself from accidents! Please see our Damage Waiver page for more detail on this program.
I already ordered an item but I forgot to get the Damage Waiver coverage. What can I do?
Send us an email at support@focuslensrentals.com - as long as the item hasn’t delivered we’d be happy to add the Damage Waiver to your order.
I notice you don’t offer the Damage Waiver on all products?
That’s correct. Some items (bodies for example) are not available with the Damage Waiver option.
What do you consider “damage”?
Minor scuffs & scratches to the body, barrel, hood etc we consider normal wear and tear.
Major (deep) scratches to the body or barrel, damage of any kind to the glass, mirror, switches, auto focus, zoom, buttons, loss of functionality due to an impact (dropping the item), from water, or any other form that directly impacts usability will be considered damage.
If we believe the damage to the lens was due to any form of negligence (i.e. water damage) you are not covered under the Damage Waiver program even if you select this service option.
What if the item is stolen?
You are responsible for any lost or stolen equipment. We suggest you check with your insurance provider to ensure you have appropriate coverage. Our optional Damage Waiver does not provide coverage for lost or stolen items!
Can I take an item with me out of the US if I’m traveling?
Sure. But keep in mind you are 100% liable for any theft or loss.
Do you want me to clean the equipment before I return it?
No, that’s not necessary and we’d rather you not attempt to clean any of the items. We’ll be sure to give it a complete cleaning and checkout before we ship it to another customer!
Can I please read the Equipment Lease Agreement?
Sure! We’d encourage you to read it over. Click here to be taken to the page.
Do you buy or sell used equipment?
We don’t buy used equipment. All of our rental items enter our pool new from an authorized dealer.
We will sell our equipment, but only after the manufacturer has discontinued the item.
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